Please check our list of frequently asked questions below to see if your query can be answered without you having to email us. If not, you can email us using one of the links at the bottom of the page. Please choose the link which most closely describes your problem, this helps our customer support team to answer your query as soon as possible.

Frequently Asked Questions

Can't find my Advert on all websites
When looking for your advert on the various websites please enter your vehicle details exactly the same as sent to us e.g. BMW 318i and NOT, BMW 3series.

How do I Amend my Advert?
After you place your advert with us there may be times when you need to make certain changes to it. For example, you may wish to lower your asking price, add details to the description of your car or add a photo.

Updating your advert is easy. Simply click the 'My Account' link on our mainpage.  You will then be asked to enter your advert OrderID and the Make of the car you are selling.  This will load your advert into the screen.  From here you are able to click the amend Details button and change any part of your advert.

You can amend your advert as many times as you wish.  All changes will take affect within 24 hours on ALL websites.  Please note we are unable to amend any Magazine adverts once they have been sent.

How do I Add a Photo to My Advert?
If you have already placed your advert with DesperateSeller and now wish to add a photo simply click on the 'My Account' link in the menu and use your OrderID to log in. Once you are logged in click on the Add Photo option. Once your photo is received they will be added to your advert within 12 hours. If you have not yet placed an advert with DesperateSeller you will be given the chance to do so when you are completing the advert form.

I have Uploaded my Photo but I can't see it?
If when you have added a photo through the My Account section but are unable to see your photo please click the Refresh button on your browser window a few times.  This will reload the page and display your photo.  The majority of internet browser store pages as they were last viewed.  By clicking the refresh button the page is loaded from new making sure that it catches any changes made.

How do I Delete My Advert once Sold?
Once you have sold your car return to desperateseller.com and click on the 'My Account' Link on the left hand side menu.  To delete your advert simply enter your OrderID and Make of Car into the login boxes.  Once you have click the Login Button your advert will appear on the screen.  Click on the Delete Advert button then confirm you wish to deleted your advert by clicking 'ok' on the pop-up box.  Your advert wil have then been deleted from all advertising companies.

I wasn't able to Pay for My Advert
If you have already placed your advert but for whatever reason was unable to make payment please click on the 'My Account' Link on the left hand side of the menu.  You will be asked to enter the OrderID assigned to your advert and the make of the car you are selling.  On clicking the Login button your advert details will appear on the screen.  To make payment simply click on the 'Make Payment' button at the bottom of the page and follow the instructions. 

The team at Desperateseller.com are always happy to help you whenever they can. Please select one of the methods below to enable us to deal with your enquiry as efficiently as possible.  

Chat To Us Online
Why not chat to one of our representatives online from your PC. Our PC chat lines are open from 9am to 6pm, Mondays to Fridays. Click on the link below to speak with us now.

Live Chat/Help

Email Us
For general enquiries: enquiries@desperateseller.com
For technical enquiries: technical@desperateseller.com
For corporate advertising enquiries: advertising@desperateseller.com
For complaints: complaints@desperateseller.com